Note: Due to COVID-19, the flights reduce and the delivery time may be delayed. Please understand. ×

+86 15093323284

 Longgang,ShenZhen, CN

Hello, I'm having trouble getting the HD1 software to work. I have installed the drivers and when I plug the cable in, my computer recognises it as a serial port. But the HD1 software tells me I have an invalid port number. My port number was COM38.

Hello, I'm having trouble getting the HD1 software to work. I have installed the drivers and when I plug the cable in, my computer recognises it as a serial port. But the HD1 software tells me I have an invalid port number. My port number was COM38.

The port is COM38, but the software of HD1 can't distinguish the number of the port, you need to modify the number to the common number, such as COM1, COM4, and so on. 


#HD1 FAQ